Get in Touch With Us
This page tells you how to contact the editorial team behind Best Online Casinos, what we can realistically help with, and — just as importantly — which questions need to go to a casino operator or a regulator instead of to us. We research and publish reviews of online casinos available to US readers. We do not run a casino, hold player funds, or have access to anyone's account.
Reach the editorial team
Email is the only channel we monitor. Write to [email protected] and a member of the team will read it. We aim to reply within two business days; corrections and factual disputes get looked at first.
To save a round trip, include the following where it applies:
- The page on katherinefugate.com you are writing about, and the section or claim in question.
- The state you are reading from — availability, licensing and payment options differ enormously from one state to the next, and an answer that is right in New Jersey can be wrong in Texas.
- The casino brand involved, if any, and the date you saw the term or offer you are asking about.
- For corrections: a link or screenshot of the operator's own terms page, so we can verify rather than take either side's word for it.
Please do not send us account numbers, card details, Social Security numbers, copies of ID documents or anything else you would not want sitting in an inbox. We never need them, and we will delete anything of that kind on sight.
What we can help with, and what we cannot
| Write to us about | Write to the operator or regulator about |
|---|---|
| A bonus term on our site that looks out of date or misstated | A bonus that did not credit to your account |
| How wagering requirements, max bonus bets or cashout caps work in general | Why your specific balance was voided or capped |
| Which payment methods US casinos commonly support | A pending withdrawal, a failed deposit or a fee you were charged |
| How KYC and source-of-funds checks usually work | Documents a casino has asked you for and rejected |
| Suggestions for sites, topics or comparisons to cover | Closing an account or setting deposit limits |
| Press, editorial and commercial enquiries | Formal complaints and disputes |
We have no power to release a withdrawal, reverse a voided bonus, unlock an account or override a casino's terms. Anyone claiming otherwise on our behalf is not connected to us.
How we make money, and why it does not buy a position
Best Online Casinos earns commission when readers sign up through some of the links on this site. That is how the research is funded. It does not decide who appears, in what order, or what we say about them. Our ratings come from documented terms and publicly verifiable operator information, and a brand that pays us can still be criticized here — several are. If you think a review reads like an advertisement, that is a fair thing to email us about, and we would rather hear it than not.
Every offer on this site is subject to the operator's own terms, which change without notice. Always read the current terms on the casino's site before you deposit.
Questions about the offers we list
A large share of the mail we get is about the welcome offers attached to the casinos we rank. Three examples, and the kind of detail we can and cannot confirm.
Raging Bull — 410% up to $10,000 + 50 Free Spins
Our highest-rated listing at 10.0, and the reason it is here is the sheer headroom on the match percentage combined with a spins component — on paper the largest advertised package in our top ten. What matters more than the headline number is the playthrough attached to it: large match bonuses of this type typically carry high wagering and a cap on what you can cash out from bonus funds, and the maximum stake allowed per spin while a bonus is live is usually restricted. The limitation to weigh: a 410% match up to $10,000 requires a very large deposit to approach the ceiling, and most players will never see anything close to it. Treat the maximum as a headline, not an expectation. We can explain how the structure works; only the operator can confirm your eligibility.
Magician Bet — 101% No Wagering
Rated 9.9, and it earns its place for the opposite reason to Raging Bull. A no-wagering offer means bonus winnings are not locked behind playthrough, which removes the single most common source of reader complaints we see. The trade-off is size: 101% is modest against triple-digit matches elsewhere, and "no wagering" almost always comes with its own conditions — minimum deposit, qualifying games, time limits and often a cap on winnings from the bonus. Smaller and clearer beats larger and locked for many players, but check the expiry window before you commit.
Slots of Vegas — 375% Bonus + 50 Free Spins on Cash Chaser
Rated 9.7. This one is worth writing up because the free spins are tied to a named game rather than offered as a free-floating balance, which makes the value easier to pin down but also narrower — you play what the offer specifies or you get nothing. As with any large match, the practical constraints are wagering, maximum bet while the bonus is active, and any cashout limit applied to spin winnings. The drawback: game-specific spins suit you only if that game suits you, and the RTP and volatility of a single title will shape how the offer actually plays out.
Others in our top ten — Uptown Aces (600% for new players), Card Crush, Zumba Cards, BetUS (200% up to $4,000), Amazon Jackpots, Slots and Casino (500% up to $2,500 x3) and Bets.FM (225% plus 225 free spins) — run on comparable structures. Note that some of these are sweepstakes-style sites using coin packages and Sweeps Coins rather than direct cash play, and at least one advertises in bitcoin terms; those are meaningfully different products and we flag the distinction in the individual reviews.
Money questions we get asked most
We cannot see your cashier, but we can explain the mechanics.
- Minimum deposits — most US-facing casinos set a floor, and that floor is often higher for a bonus to qualify than for a plain deposit. Depositing below the qualifying amount is the most common reason a bonus does not appear.
- Paying in — debit cards are the most widely accepted route, credit card acceptance varies by issuer and state, and ACH or online bank transfer is common at state-licensed operators. E-wallet and PayPal availability is patchy and depends on both the operator and where you live. Verify inside the cashier rather than trusting a marketing page.
- Getting paid out — withdrawal methods are usually narrower than deposit methods, and many sites require you to withdraw back to the method you deposited with. Expect a minimum withdrawal amount, a per-day or per-month limit, and a pending or reversal window before funds move.
- Timing — processing time is set by the operator and the payment rail, not by us. We do not publish speed claims as if we had timed them; where we quote a window, it is the operator's own advertised figure.
- Fees — some methods carry them, some do not, and some banks treat gambling transactions as cash advances. Check your card issuer as well as the casino.
- Verification — KYC is standard. Identity, address and sometimes source-of-funds documents are requested before a first withdrawal clears. Submitting them early, in the formats asked for, prevents most delays.
What you can actually play
When readers ask us to recommend somewhere, they usually mean somewhere with the games they want. The categories worth separating: slots, including progressive jackpot titles where the prize pool builds across players; table games such as blackjack, roulette and baccarat, each with rule variants that change the house edge; live dealer rooms, where a human dealer streams in real time and betting windows are timed; and mobile play, either through a browser or a dedicated app. Game outcomes at licensed sites are driven by random number generators, with published RTP figures and volatility profiles that describe long-run behavior, not what will happen in your session. We do not publish game counts unless an operator documents them.
The other side of these brands
Several operators we cover run more than a casino. BetUS, for instance, is known for sports betting alongside its casino product, and sportsbook promotions are a separate thing entirely — different qualifying bets, different rollover, usually a separate bonus balance. Sweepstakes-style brands such as Card Crush, Zumba Cards and Amazon Jackpots sell coin packages and run promotional wheels rather than conventional cash deposits. If you are emailing about a bonus, tell us which product it came from; sportsbook and casino terms are rarely interchangeable.
Legality, age and where to take a formal complaint
You must be 21 or over to use the sites we cover, and in some states the minimum is higher for certain products. US online gambling is regulated state by state, not federally — a handful of states license online casinos and issue permits to named operators, while others permit only sweepstakes-style play or nothing at all. Accepting US customers is not the same as being authorized to serve your state, and we say so in reviews where it applies. We do not assert that any listed brand holds a specific license unless the operator or a regulator documents it.
If you have a dispute with a licensed operator, the sequence is: raise it in writing with the casino's own complaints team, get their final response, then escalate to the state gaming regulator that issued the license. Keep timestamps and screenshots. Nothing on this site is a guarantee of payment, and no casino can be described as completely safe.
If gambling has stopped being entertainment, the National Council on Problem Gambling runs the 1-800-GAMBLER helpline, available 24/7. Most licensed operators offer deposit limits, loss limits, cooling-off periods and self-exclusion in account settings, and state-run exclusion programs exist where online casinos are licensed. Blocking software can restrict access at the device level. If you mention this in an email to us, we will point you to support resources and nothing else — we will not send you promotional material.
Readers looking specifically at sites outside UK self-exclusion schemes can start with our guide to casinos not on GamStop, which covers what that status does and does not mean for player protection.
Corrections, and who writes this
Editorial content on Best Online Casinos is researched and reviewed by Cameron Harrison. The offer terms and state availability on this page were last checked on Sep 25, 2026; casino terms change frequently, so anything time-sensitive should be confirmed against the operator's current terms. If you find something we got wrong, email [email protected] with the source. We correct on the page rather than quietly editing, and we will tell you what changed.